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I am considering legal action against BCR for not reinbursing funds stolen from an account of mine and would be interested on forming a claimants group in order to present a stronger case. Anyone interested in joining forces in this litigation should please contact me here.
This bank needs to be held to account for their internal problem.
Edited on Dec 10, 2007 10:28
Hi Simon, Did you see this article on AM CR:
http://www.amcostarica.com/morenews2.htm
“The consumer law, No. 7472, said in part that the producer, the provider and the merchant should answer together and independently for the existence of a fault if the consumer is injured by goods or services, or as a result of inadequate or insufficient information about them or their use and risks. “
I wish you and others in this boat the best of luck and I hope people join efforts no matter how small their loss to make the system re-organize their thought processes in these matters. It should have never happened much less have the situation still going unresolved…
Thanks for that. I note that BCR have just released a second level of security that attaches a code producing card to the online process; I have one for a European account of mine and it is extremely secure. I wonder though if this measure will simply make it more apparent that the issue is internal and not, in most cases, the fault of the client.
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