[mnummy]

UPDATE : As to the comment about calling Citi Card. I did just that….

“Hello Citi Card – American Charged me for bags when they said they wouldn’t”.

“Oh Sir, I am sorry for that….hold on and let me transfer you to American Baggage Customer Service “. ( I swear on my life that happened. )

” Hello Sir..I am sorry and yes we do charge for baggage to Costa Rica but because you are pissed off we are going to give you 8000 frequent flyer miles which would have cost more than your baggage charges. All you have to pay is taxes, handling, my lawn guy, the seat you select and anything else we can think to charge you for “.

Amazing how quickly the Citi gal knew to transfer me ( and the 1000’s of others that complain ) to American without even trying to resolve the situation.

There it is folks. You got it from the horses mouth.

[mnummy]

Amen brother. There has to be someone with integrity out there.

[mnummy]

Yes you make a point. However, when the same error occurs time after time and year after year…….well lets just say if it walks like a duck and quacks like a duck it must be a duck. Think of it in simple terms, 1 million mistaken quotes = 25 million dollars. Turn that around and make that a negative to AA and see how fast they fix the problem. Im off to southwest.

[mnummy]

See Sweikert’s answer. The rules are purposely complex and hard to understand. And even after reading it you still are not sure if you qualify. So you …………………call American. They are employees, they know. Like the law, you call your lawyer….the law is complicated so you call a pro. You can read the law but do you understand it ?
As for complaining, if we don’t say something these people and others like them get away with these legal but unethical things. I only wrote here because I do not want others to be caught by these traps. Taking your advice I am now assured everyone knows.
By the way…………..who do you work for ??? :0)

[mnummy]

People – understand – YES – the web site does say that they charge for baggage. [b]That is not my complaint[/b]. But, I queried them on several occasions – not just one agent – over several flights – and was told that under my credentials as a traveler I was covered for one carry on and one checked bag – every time they said this. And not over a short period of time – over a few years. You see why I am angry and raising hell on line ? I cannot help but believe that as critical as baggage charges are to the public perception of every airline their personnel aren’t trained to the MAX. An example of being exempt from baggage charges is if you hold a platinum Citi MasterCard ( I am told again by them ).

So, I have to wonder why I was told this on several occasions. It just makes me wonder if there is value in garbled information. You could see it in the managers face when I complained. ” oh crap – not another one – I wish they would straighten out this policy so I would have to put up with this “. Hence her attitude. I just don’t trust AA anymore and I have a chunk of frequent flyer miles.
Having said that Southwest is flying to Costa Rica soon. I have never had a bad experience with them in the States. I am flying Southwest.

[mnummy]

You are correct it does. In some situations baggage is covered
That is what i was told. Then they charged. The chronology of events makes me very wary of tjem.

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